Policies

Ticket & Autograph Refund Policy

All ticket sales are final. No refunds or exchanges will be issued for unused tickets, missed days, or schedule changes.
Tickets are valid only for the dates and times listed and cannot be transferred to future events.
Autograph and photo session sales are also final.
If a guest cancels due to unforeseen circumstances (illness, travel issues, etc.), Tokyo X will make every effort to reschedule, substitute another guest, or issue a refund only for that specific autograph or photo purchase.
Refunds are not available for changes to event programming, guest lineups, or performance schedules.
In the rare event of a full event cancellation, all ticket holders will be notified and provided instructions for refunds or credits.

Costumes must be family-friendly and not overly revealing.
No nudity, hate symbols, or offensive imagery.
Shoes must be worn at all times in public areas.
Be mindful of large props or costumes that may block walkways, entrances, or exits.
Tokyo X staff reserve the right to ask anyone to modify or remove inappropriate costumes or props.
Bikinis and lingerie are not permitted as a cosplay outfit

All bags, backpacks, and personal items are subject to inspection upon entry and re-entry.
Large luggage, rolling carts, or oversized bags may be prohibited inside the venue.
Outside food, beverages, alcohol, or illegal substances are not allowed.
Refusal to comply with bag check or security screening may result in denied entry.
Security personnel reserve the right to determine what items are unsafe or inappropriate.
These precautions help ensure the safety of all guests and staff. We appreciate your cooperation.

Treat all guests, staff, and attendees with respect.
Avoid harassment, discrimination, or intimidation of any kind.
Follow all directions from staff and venue security.
Refrain from disruptive behavior, excessive intoxication, or vandalism.
Harassment or inappropriate conduct will not be tolerated and may result in removal without refund.

Photography and videography must ask consent from any attendee before recording or taking pictures.
Always ask permission before photographing or recording other attendees.
Media outlets and influencers must register for press credentials before filming or streaming.
By entering the venue, all attendees consent to being photographed or recorded by Tokyo X media team for promotional and archival purposes.

Failure to comply with these rules may result in:
- Confiscation of prohibited items
- Removal from the event without refund
- Notification of venue security or law enforcement
- Tokyo X reserves the right to update these policies at any time to ensure the safety and enjoyment of all attendees.

Pets, including dogs, cats, reptiles, birds, and other animals, are not permitted inside the event venue (NRG Center), unless they are registered service animals as defined by the Americans with Disabilities Act (ADA).
This restriction applies to all indoor and outdoor areas designated as part of NRG Center event grounds.
Service animals specifically trained to perform tasks for individuals with disabilities are welcome.
Emotional support animals, therapy animals, or comfort pets do not qualify as service animals under the ADA and will not be permitted entry.
Service animals must remain under control at all times, leashed, harnessed, or tethered unless such devices interfere with the animal’s work or the handler’s disability prevents use.
If the service animal becomes disruptive, aggressive, or causes a health or safety concern, Tokyo X staff may request that the animal be removed from the premises.
Pet owners or handlers of approved animals assume full responsibility for their animal’s behavior and any damage or injury caused by the animal.
Tokyo X, and the venue (NRG Center) are not responsible for any incidents, injuries, or damages resulting from animals on the premises.
Any attendee who brings a pet in violation of this policy may be denied entry or asked to leave without a refund.
This policy will be strictly enforced to ensure the safety and enjoyment of all participants.